Well, CAA is ducking responsibility for the damage that their agents J.A. Towing have done to my van. They are saying that J.A. Towing will be the ones to deal with me. CAA passed along my complaints to their agents, J.A. Towing and told me that J.A. Towing would be contacting me soon.
Yesterday, (the damage was done on April 13), J.A. Towing contacted me. Jorge arranged to come out tonight at 7 to look at the damage to the car.
By 8, I had heard nothing. I called J.A. Towing. Jorge was not available, but they would pass on a message. At 8:15, Mindy from the office called. Jorge is on a tow out of town and would call me when he got back into town.
It's now after 10:00 and I've turned my phone off and will be going off to bed soon.
CAA seems to keep failing to meet their responsibilities. I emailed them a short while ago and told them that I can't keep waiting to get the wiring that was damaged fixed. I will call my mechanic tomorrow and arrange a time for them to fix the wiring next week. I expect CAA to pay for the repair and the rental car while the van is in the shop.
I would like compensation for cleaning the car of the grease prints the tow truck driver left all over the quarter panel, for the damage to the rocker panel and for the frustration and aggravation that this whole experience has caused.
Unless, a resolution that meets my requirements is met, I will be filing a complaint with the BBB and I also will not be renewing my membership of 12 years with the CAA.
Thursday, April 24, 2008
CAA and J.A. Towing Continue to Fail
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3 comments:
I think its pathetic that you have wasted your time sitting around complaining about damage done to your rusty ass car. CAA is a pretty solid company, and i very much doubt that you not getting another membership is going to destroy their company. And grease on your car.... its called windex, its like 3$, do you really expect CAA to pay you 3$ to buy windex to clean your car.
Glad you posted.
I think this whole thing bothered me so much because of all the great experiences that I have had from CAA.
The day you have a CAA guy spend an hour and a half, out doors, changing your battery in a December snowstorm, blows you away.
Everything about this experience was so much less.
And the grease? Heck, I'm not surprised that grease got on the car. It got towed. If he had showed the kind of service that every other CAA driver I have deal with showed, he would of wiped the grease off with a rag and that would of been fine.
But he didn't care. Not about me, not about my "rusty ass car". Was his attitude indicative of CAA on the whole? Probably not. Will losing my $ break CAA? Of course not. But it is my money and except for the government, I get to pick who gets it.
And if I don't like the way you treat me, I'll give it to someone else.
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