CAA Resolution

After weeks of chasing around with J.A. Towing, I finally got back in touch with CAA. In speaking to the rep I learned that the tow truck driver had quit one week after damaging my van. Huhhh...

So all the time J.A. Towing was telling me that they had to speak to the driver, they already knew that the driver had quit. Colour me less than impressed.

The CAA rep asked what I was looking for. I wasn't interested in repairing the body damage, Wayne, my mechanic, has said that the van won't last out the year, and I see no reason to repair the body work if the van will be junked within the year.

I asked for tangible proof that CAA accepted responsibility for the damage that their agent had caused. When pressed for a hard figure I asked for my mimbership account to be credited for $250. I probably could of fought for more, but I didn't think it would be worth my time and effort. As it is, the credit pays for my and my wifes membership for the next two years at a time when I was very displeased with the company and thinking of dropping my membership.

The cost to CAA is minimal. The rep admitted that $250 was the amount she was allowed for an out of hand settlement and giving that as a credit means it would cost the company even less.

However, it was worth it to me for the peace of mind and being able to move forward and lead this incident behind me.

Does anyone have any recommendations about Mazda 6 station wagons? I'm shopping for a new car...